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Casino detailed review : The Roxy Palace Online Casino
General information provided by this casino
Play at Roxy Palace, it is the casino of choice by many players for many years.
First time players Roxy Palace offers you a 100% bonus on the first purchase up to $100 credited in less than 45 minutes, so whether you want to gamble with $25, $50 or $100 Roxy Palace will quickly double your bankroll. So double your gaming time and winning opportunities.
Roxy Palace has a large variety of great Microgaming games with superb graphics and music, other familiar casino sounds, and is very easy to use (the classic Microgaming ergonomy enhanced with the latest Viper version. Games include Progressive Slots, Bonus and Regular Slots, Video Poker and Power Poker, Blackjack and all your other favorite table games.
Roxy Palace provides players with a large spectrum of ongoing promotions, free money giveaways, prizes, competitions as well as a loyalty program that gives players cash back for their play. As one of the best on the net, they provide players with a superb VIP program that will keep you coming back time after time.
Roxy Palace offers an efficient 24/7 customer support via telephone or e-mail, and all cashins are handled swiftly and efficiently.
Check | ACH | Payspark | Wire Transfer | Firepay | Credit Cards (to limit of amount purchased – where allowed by the processor) | NETeller | PrepaidATM
Bet Limits
Starting at just 25c and over $200 on some games.
Audio
Yes. Familiar casino sounds, and music.
Welcome Bonus
All first time players are entitled to a 100% bonus on their first purchase up to $100.
Overall Payout Rate
Consistently over 97%.
Licensed
Licensed in North America (Kahnawake Gaming Commission - Canada)
Audited
Yes, payouts reviewed by PricewaterhouseCoopers Inc.
Responsible gambling
Gamblers Anonymous
View Playing History
PlayCheck
View Purchase History
CashCheck
Casino Support Info
24/7 toll free telephone: USA 1-800-231-5503 / Canada 1-866-509-1827 / UK 0800-731-4292
e-mail: support@roxypalace.com
Software Powered By
Microgaming
Information provided by Virtual-Gambling.eu.com
My review - 27/08/2005
It was not sunny outside and I didn't want to do shopping this afternoon with my wife. I decided it was better to take the time to review one of the most famous internet casino : the Roxy Palace. Just the time to register a new email on hotmail for the purpose and go go go to their website www.roxypalace.com to download the Microgaming software.
Roxy Palace has a kind of automatic detection of the surfer IP because I was directly presented the French version of the site. On the web site, you immediately see it is possible to play in €/$/£ or CAD. The available languages are English, French and Dutch (that's quite unusal...). Even I'm not here to speak about the web site, I liked its design and ergonomy : simple, easy to navigate, very classic but going always straight to the point. The client software download took less than 2 minutes, Roulette game (one of my favorite) included with an ADSL connection. After the classic video introduction (nothing special), I selected the European roulette to play first . At this moment, I'm still in play for fun mode. Graphically speaking, Roxy Palace is good. I've seen other Microgaming casinos with a less achieved design.
I decided to play in $, which is more interesting for European people because of the exchange rate 1.2 $/€ at the moment. As you play with credits, it makes 20% more chips...for the same amount of money. They proposed me a 100% match bonus up to 100$ or 80€. Ok for it, and I purchased 100$ with my Visa credit card. 200$ will be enough money to do my testings. If you play at this casino, you will probably be billed by "nCrypt Solutions/Roxy, www.firepay.com, www.proccyber.com". Check this to know where your money is going.
After the dinner, I began to play roulette with my 100$ immediately credited on my account. After one hour or so, I was at break-even. I changed and opted for a quick baccarat session. After my first bet, my account suddenly changed to 202.95$, reflecting my 100% bonus. Ok, that's fine - after a playcheck review, this is 28 minutes after having wagered my deposit (they announce 45 minutes before giving the bonus - 28 minutes is thus ok !). Anyway, about the promotions and bonuses policy, I strongly suggest you to carefully read the T&Cs. At the time I write this review, it's written that you have to play your entire first deposit in one session time to get access to your bonus. This is an important term.
I came back at Roulette and increased my stakes at $2, but I began to lose money and my account was nearly at 160$ after a few minutes. Betting 2$ was a mistake, I should have stayed at $1/wager. I came back at the baccarat table and played for a while, but I was not lucky at this time. I was thinking about recovering my money. But, as you know, if you want to cash in your money with the bonus, you have to play x times your deposit + your bonus at certain games (no roulette, no baccarat, no video poker, no blackjack, no craps...). So I played slots at Major Millions. I was playing 1$ the spin and after 10 minutes, I had damn luck ! 1:800 ! My account jumped over 900$ ! I keep the playcheck session at disposal for proof. This money will clearly help me doing my reviews. :-))
It was time to put the pressure on their customer service and ask them precisely how much I could withdraw from my account (after a quick calculation : 800$ = 900$-100$ because I didn't play enough qualifying games - so no need to claim the bonus). Less than 30 minutes later, their answer came, but I was already gone to sleep as it was very late. As I had some other questions concerning my withdrawal, another person the day after (W*****) helped me quickly (less than 20 minutes for his answer) and efficiently. They have a really fast customer support.
The easiest way was for me to chose a payment on my account. To make things easier, you should know your IBAN code and your SWIFT/BIC code, as it is needed for international payments. N.B. A fee of 20$ applies for transfer under $1000. I would kindly ask the player to carefully read what is written on the banking withdrawal section, concerning Neteller : "Withdrawals are usually refunded against original deposits and the balance sent
to you by check or bank transfer (USA only)." So, Neteller was not the best option for me, I think, as I made the deposit with CC.
I received my payment 5 business days later. Everything was ok. The email I opened to play at this casino receives, in average, one or two informative mails a week from Roxy. Not what you can call spam.
My conclusion : All in all, a very positive experience (and not only because I won a lot of money). But what could I expect more from this casino ? Until further review, I recommend this casino.
