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Casino detailed review : The Challenge Online Casino
General information provided by this casino
Looking for fast paced high-octane adrenalin? Look no further than Challenge Casino!
Challenge Casino is part of the Casino Action group which includes 4 other well known and highly respected Microgaming casinos. The best part about this casino is that it's got everything a player looks for. I want somewhere that's exciting and provides me with a ton of options but most of all, fun!
Challenge Casino has the "Casino Action" interface which is unique to this group of casinos, so immediately after a painless download and install, I was on my way to collect my bonus. They are offering a fantastic triple deposit bonus of up to $1000 Free which I can claim on my 1st three deposits at the casino! I played for ages, trying out all of the slots and table games and even scored a free spin on the Wheel of Cash which gives out thousands of dollars in prizes every month at random!
I had a few questions about the games and found their 24x7 live help absolutely fabulous. The operators were kind and answered all of the questions I had excellently. I'd definitely recommend this casino on their service alone!
If you are looking for a casino that caters for everyone who's young at heart and looking for thrill a minute online action, then you can not go past Challenge Casino.
Get into the action with Challenge Casino, I dare you!
18/10/2005. Ok, let's go for the review of the Challenge Casino, and let's see if it is a real challenge for the average gamer. It took me 6 minutes to download their 7.5
Mb gaming package and 8 minutes more to install all the games, taking a small 31 Mb on the hard disk.
First running it, and discovering what it looks like : the classic Microgaming Interface, with nice nuances of grey and blue, making the design clean and something a bit futurist. I decided to use my "hard earned" money during my playing session at Aztec Riches last week to open an account at Challenge Casino and make a first deposit of 75$. Ok, they have to give me money ! Money, I want my bonus money ! As it is a 100% first deposit bonus, I'm waiting for 75$ on my bonus account. And if after successfully meeting the wagering requirements, I stand with an amount > 75USD, I can transfer the difference on my real account money. So it is critical to manage this money very well. Let's see how it is going.
Finally, it's only a week later that I decided to make a purchase at this casino. I used my Neteller account and everything went really smooth. I credited my account with 75USD, taken on the gains I made at Aztec Riches casino last time.
First of all, i had to wait for the eamil with my Bonus Account user name and password. Hmmm, looked like it didn't want to come...Ok, I took the time to change my player options and set Neteller as my favourite payment option for all my withdrawals. As their email hadn't arrived, I decided to write their customer support. And check what they're worth.
Less than 15 minutes later, an email from Kim kindly explained me that I had to use my user name, with a "b" before and "bonus" as password to enter my bonus account and begin playing. Indeed, my account was already credited with the 75$. So I can say they are efficient on that field. But I had to discover other things later this night while playing with my bonus money. I at least played two hours Cashville, and it looked like my wagering requirements never updated. I tried playing roulette and a couple of blackjack hands, and I noticed that my wagering requirements decreased in accordance with my wagers on roulette and blackjack. What did happen on all the wagers I had placed on Cashville ? That was another question for their customer support. They were not as fast as last time, I supposed they had to look deeper to understand what did happen. Indeed, 20 hours later, still no news. Should be something very ugly. I decide to send them a new email summarizing the problem. They answered me that the issue was for review by the casino management team.
Still no news from them, several days later. Even with their issue tracking tool, they seem unable to follow their problems and customers. Or maybe they do not want to answer.
29/10/2005 : I email them again, summarizing what the problem is.
As I didn't play further at this Casino, I will just give a partial cotation :
Customer Support
Global Design
Bonus Program
Withdrawals
30/10/2005 : I decided to play with my real account money, but only with Cashville Slots and see what is going on with my playcheck session. All in all, this is perfectly correct. I, as usual, saved this playcheck session for review. As I played more than 1600 spins at Cashville, I made some calculation that could interest you. All the figures are provided in this excel sheet and here are the main points of interest :
* before losing all the money, I played 1681 spins for a total wagered amount of 582.3$, +/- 39% of the wagering requirements.
* cumulated loss = -549$
* cumulated win = +474$
* number of losing spins = 1583
* number of winning spins = 98
* ratio of winning spins = 5.8%
* ratio of losing spins = 94.2%
Conclusion : until further notice or a clear explanation of what did happen to my bonus account and wagering requirements, I do not recommend this casino.
8 dec 2005 : a small but important precision : the bonus account is completely removed for all clients. The change means that all players at the casino and poker rooms will receive all of their bonuses directly to their real account making for a less confusing, more enjoyable gaming experience.
